The Federal Deposit Insurance
Corporation insures deposits at banks and
savings associations and supervises statechartered
banks that are not members of the
Federal Reserve System. The FDIC's services
include a toll free consumer assistance line,
answers to written questions, and
informational material.
Toll free phone:
(877) ASK-FDIC or (877) 275-3342. The
phone line is staffed Monday through Friday,
8:00 a.m. to 8:00 p.m., Eastern Time.
Recorded information is available 24 hours a
day. The toll-free TTY number for the
deaf/hard-of-hearing is (800) 925-4618.
Home Page:
www·fdic·gov. Mail: 550 17th Street,
NW, Washington, DC 20429.
For questions about deposit insurance coverage: Contact the FDIC Division
of Supervision and Consumer Protection at the address and phone numbers
above or by e-mail using the Customer Assistance Form on the Internet at
www2·fdic·gov/starsmail/index·html. The National Credit Union Administration
(listed below) insures deposits at federally insured credit unions.
For other questions, including those about consumer protection laws, or
complaints involving a specific institution: First attempt to resolve the matter
with the institution. If you still need assistance, write to the institution's primary
regulator listed on this page. Although the FDIC insures nearly all banks and savings
associations in the United States, the FDIC may not be the primary regulator of a
particular institution. Other regulators are listed below. To submit a complaint about
an FDIC-supervised institution, contact the FDIC Division of Supervision and
Consumer Protection as listed above. For inquiries involving problems or complaints
related to the FDIC, contact the FDIC Office of the Ombudsman at the mailing
address and phone numbers listed above, by fax to (202) 942-3040, or by e-mail to
ombudsman@fdic·gov.
The Federal Reserve System supervises state-chartered banks that are members of
the Federal Reserve System. Phone: (202) 452-3693. Fax: (202) 728-5850.
Home Page:
www·federalreserve·gov. E-mail: www·federalreserve·gov/feedback·cfm.
Mail: Division of Consumer and Community Affairs, 20th Street and Constitution
Avenue, NW, Mail Stop 801, Washington, DC 20551.
The Office of the Comptroller of the Currency charters and supervises national
banks. (The word "National" appears in the name of a national bank, or the initials
"N. A." follow its name.) Phone: (800) 613-6743. Fax: (713) 336-4301.
Home Page:
www·occ·treas·gov. E-mail: consumer·assistance@occ·treas·gov. Mail: Customer
Assistance Group, 1301 McKinney Street, Suite 3710, Houston, TX 77010.
The Office of Thrift Supervision supervises federally and state-chartered savings
associations plus federally chartered savings banks. (The names generally identify
them as savings and loan associations, savings associations or savings banks. Federally
chartered savings associations have the word "Federal" or the initials "FSB" or "FA"
in their names.) Phone: (800) 842-6929 or (202) 906-6237.
Home Page:
www·ots·treas·gov. E-mail: consumer·complaint@ots·treas·gov. Mail: Consumer
Affairs Office, 1700 G Street, NW, Washington, DC 20552.
The National Credit Union Administration charters and supervises federal credit
unions, and insures deposits at federal credit unions and many state credit unions.
Phone: (703) 518-6330. Fax: (703) 518-6409. Home Page: www·ncua·gov. E-mail:
pacamail@ncua·gov. Mail: Office of Public and Congressional Affairs, 1775 Duke
Street, Alexandria, VA 22314.
Your state government also may offer assistance and publish useful information.
Contact your state's Attorney General's office, consumer protection office or
financial institution regulatory agency as listed in your phone book or other
directories, or visit your state's official Web site.
FDIC
Consumer News
Published by the Federal Deposit
Insurance Corporation
Donald E. Powell, Chairman
Elizabeth Ford, Assistant Director,
Office of Public Affairs (OPA)
Jay Rosenstein, Senior Writer-Editor,
OPA
Mitchell Crawley, Graphic Design
FDIC Consumer News is produced
quarterly by the FDIC Office of
Public Affairs in cooperation with
other Divisions and Offices. It is
intended to present information in a
nontechnical way and is not intended
to be a legal interpretation of FDIC
regulations and policies. Mention of
a product, service or company does
not constitute an endorsement.
This newsletter may be reprinted
in whole or in part. Please credit
FDIC Consumer News.
Send comments, suggestions or
questions to: Jay Rosenstein,
Editor, FDIC Consumer News
550 17th Street, NW, Room 7100
Washington, DC 20429
E-mail: jrosenstein@fdic·gov
Fax: (202) 898-3870
Find current and past issues of FDIC
Consumer News at www·fdic·gov/
consumers/consumer/news. Refer to
this same index to locate issues that
are specially formatted for being
reprinted in any quantity.
To receive an e-mail notice about
each new issue of FDIC Consumer
News posted on the FDIC Web site,
with links to stories, follow
instructions posted at
www·fdic·gov/about/subscriptions/
index·html.
Consumer information from the
FDIC is available at www·fdic·gov
and from the FDIC Public
Information Center,
801 17th Street, NW, Room 100
Washington, DC 20434
Toll-free phone: (877) 275-3342 or
(202) 416-6940 (Washington area)
E-mail: publicinfo@fdic·gov
Fax: (202) 416-2076